Energy delivery is a detailed business. To be successful in this business, Quality programs are vital. We take seriously our commitment to high caliber training and Quality Assurance.
At National1 Direct we pride ourselves on maintaining some of the most regimented and disciplined Quality Assurance Programs in the industry. Our senior management team has over 100 years collective experience in de-regulated energy markets worldwide and that expertise is meticulously transferred to our agents.
Electricity contract management is a challenging business. Details such as which meter, what rate, what start date, what length, what provider, what contract terms, which contract clauses, and a myriad of other distinct and important features, means there are exponential areas where slight errors in Quality control can result in substantial and costly mistakes for customers, agents, and suppliers if not handled correctly. Proper controls are therefore paramount for efficiency.
To correctly manage the QA process from the start, National1 Direct only hires the best and most qualified candidates. All our sales professionals have demonstrated a track record of successful sales and account management and are subjected to a rigorous training regimen prior to engaging with customers. Beyond the initial screening and background checks performed on every sales agent, ongoing training is a staple of our developmental approach and each National1 Direct representative is required to take part in regular training seminars and certification clinics to remain an active advisor. As a result of our process, we attract only those professionals who understand the importance of timely and thorough quality control.
In our pricing and contract processing departments, QA disciplines are even more strictly enforced. To provide high quality and efficient services to customers both internal and external requires a robust process and commitment to be best practice.
Our supply partners are some of the nation’s Who’s Who of electricity businesses and our policies mirror theirs for quality service delivery.
National1 Direct is also proud to be recognized as a Quality Service Provider by the Better Business Bureau.